Code of Ethics - USTIA

The purpose of the UStiA Code of Ethics is to:

Define and promote standards of ethical and professional behavior among member companies.
Demonstrate that self-regulation is effective and produces positive results for consumers, travel agents and other distributors and industry members.
Promote a positive image of the Association and the travel insurance industry.

General Obligations
A UStiA member must:

Conduct business in good faith, according to the highest standards of honesty and fairness.
Abide by the letter and spirit of the “Code of Ethics”, even if particular circumstances are not specifically covered in the Code.
Act in accordance with provisions of the Code even if such actions may be detrimental to its own interests.
Maintain an internal system of supervision that is designed to achieve compliance with the provisions of this Code.

Obligations To Consumers and Distributors
A UStiA member must:

Provide travel insurance products and services that represent value and high quality.
Present its products, benefits, conditions, exclusions and prices clearly and accurately.
Not issue statements or advertisements which make false, misleading or exaggerated claims.
Pay all valid claims fairly, promptly, accurately and courteously.
Respect the privacy of individuals by using personal information only for the purposes authorized.

Obligations To Other Members
A UStiA member must:

Engage in fair, professional and ethical competition.
Make no misrepresentations, false or malicious statements about the products, services, staff, financial condition or business practices of other Members.
Ensure that its advertisements, sales materials and presentations, and public announcements are honest, factually accurate and not misleading.

Obligations To The Association
A UStiA member must:

Abide by the Association’s Code of Ethics and approved policies.
Support and participate in the Association’s activities.
Uphold the reputation of the Association, its Members and the travel insurance industry.

Adopted Unanimously by the UStiA Board of Directors on September 15, 2005